Stop being your
own support team.
Echo turns repeated customer emails into live help articles — so you stop answering the same question twice.
We're onboarding 20 founder-led SaaS teams.
For teams doing 30–300 support emails/month. You get white-glove onboarding and direct access to the founding team.
See Echo in action
This is the real interface — no illustrations, no mockups. What you sign up for is what you see here.
Recurring Questions — detected automatically
Echo surfaces which questions your customers ask most. One click turns any of them into a help article draft.
AI-drafted articles, ready for your review
Echo generates a full draft from real email threads. You review, edit if needed, and publish in one click.
A knowledge base that builds itself
Articles are automatically organized by category. Your customers get self-serve answers. You stop getting the same emails.
From inbox to help article in minutes
over 14 days
Every repeated email pulls you
out of building.
You are the support team.
There's no department to hand this to. Every ticket lands with you — before you ship, after you ship, on weekends.
Support scales linearly with customers.
More customers means more of the same questions. You can't grow your way out of this without hiring — or automating.
Hiring early kills runway.
A support hire at €3–5k/month is a big bet. Echo delays that hire — or makes it unnecessary longer than you think.
Knowledge bases are always outdated.
You wrote it once, two pivots ago. Echo keeps it current because it's connected to your live inbox — not your memory.
Concrete, not magic.
We scan your inbox for repeated questions.
Connect Gmail with read-only access. Echo scans the last 30–90 days and flags questions that appear 5+ times.
When a question hits the threshold, we draft an article.
Grounded in real email threads — not hallucinated from thin air. The draft uses your actual language and tone.
You review and publish in 1 click.
Edit if you want. Publish if you don't. Your knowledge base grows while you sleep.
Echo is not ChatGPT.
It's not Notion either.
You can't build this with a prompt and a Zap. Here's why:
| Traditional KB (Notion, Intercom) | ChatGPT + Zapier | Echo | |
|---|---|---|---|
| Article creation | 100% manual writing | Generic summarization | Pattern detection from real tickets |
| Stays current | Stale within weeks | One-off output, no memory | Continuously updated from inbox |
| Knows what's recurring | You have to notice it yourself | No frequency tracking | Tracks question frequency over time |
| Grounded in reality | Only what you remember to write | Can hallucinate | Answers from actual conversations |
| Your time required | Hours per article | Still requires prompting & editing | Minutes to review and publish |
Your data stays yours.
Inbox access without trust is a dealbreaker. Here's exactly what Echo does — and doesn't — do.
Echo never sends, modifies, or deletes any email. Ever.
Your emails are never used to train any model.
All data is encrypted end-to-end.
One click removes all access. No questions asked.
Compliance certification in progress for enterprise customers.
You can see exactly what Echo has read and processed.
Outcomes, not features.
Help articles auto-created
Based on your actual most-asked questions. Zero writing required.
Fewer repeated tickets
Customers find answers themselves. You stop getting the same email.
Founder hours reclaimed weekly
Hours you can put back into building, selling, or sleeping.
Clear view of customer struggles
See exactly what confuses your customers. Use it to improve the product.